Return Policy
Your choice of shipping method at checkout directly impacts your ability to track the delivery and what happens if a package goes missing. Selecting FREE SHIPPING (Without Tracking) means we provide a Proof of Shipping, but no further tracking visibility is available. The risk of non-delivery rests with you under this option. However, if 60 days pass and your order has not arrived, the situation is escalated, and a full refund is issued, no questions asked. For any order valued over $75, we strongly advise opting for STANDARD SHIPPING (With Tracking) to maintain full visibility of your shipment’s journey until it reaches you.
Our 60-Day Delivery Guarantee
We stand behind every shipment, even when tracking is not available. Should you choose the untracked free shipping method and your order fails to arrive within 60 days, we take full responsibility. Once that period elapses without delivery, our team will process a complete refund for your purchase without requiring further justification.
Starting a Return: Your Responsibilities
Returns are accepted only for items purchased directly from https://www.practiqustin.com. If you bought a product from an authorized retailer, you must handle the return through that retailer. To initiate a return with us, you must contact us within 45 days of receiving your order. Your request needs to include your order number and the reason for the return. Our team will review the details and, upon approval, provide the next steps.
Every returned item must arrive back in a resalable state. This means it must be unused, in the exact condition it was sent, and include all original packaging, accessories, manuals, and documentation. We cannot accept items with stains, folded cards, broken seals, or torn plastic foiling. We reserve the right to refuse a refund or exchange if the returned product’s condition is unacceptable. Additionally, any product that has been personalized is final sale and cannot be refunded or exchanged.
Certain categories of items are never eligible for return:
- Items purchased through other retailers
- Incorrect products purchased by mistake
- Products damaged due to customer mishandling
We may also refuse a return if no receipt is provided. practiqustin maintains the right to deny any return.
When Items Arrive Damaged or Incorrect
If you receive a faulty, wrong, or otherwise unsatisfactory product, the resolution process requires specific documentation. Contact our Customer Support team and be prepared to supply the following details:
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Complete delivery address
- Contact telephone number
Providing a video or photo of the defect is often a necessary step to authorize a refund or replacement. The responsibility for return shipping costs depends on the cause of the return. If the return is due to consumer preference, you are responsible for the shipping fee. If the return is due to our error—specifically, receiving damaged or incorrect goods—you will not bear the return shipping cost.
Refunds: Timing and Deductions
Once your return arrives, processing can take up to 14 business days. An email confirmation will be sent when this is complete. The amount refunded depends on the item’s condition. For defective products, a full refund is credited. For non-defective items being returned, all shipping and handling fees are deducted from the refund amount.
Money is always returned to the original form of payment. For credit or debit card transactions, the refund is sent to the card-issuing bank within 14 business days of us receiving the returned item or your cancellation request. The time it takes for the credit to appear on your statement depends on your bank, so please contact them directly for their posting timeline.
Changing Your Mind: Order Cancellations
To modify or cancel an order, you must reach out as soon as possible with your order number and the specific change you want. We will confirm if the modification is successful. Be aware that any order that has already been packed or shipped cannot be canceled under any circumstances.
A critical cost applies to all cancellations. Once an order is placed, any cancellation—even if requested immediately—incurs a fee of 30% of the total price. This charge exists because our merchant processor and credit card companies impose a fee on us for every cancellation, regardless of timing.